Certificate IV in Hospitality

SIT40416 | CRICOS Course Code: 097675K

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming

Entry Requirements

There are no entry requirements for this qualification.
Learners are over 18 years of age. All international students must be able to demonstrate an IELTS 5.5 level of English language or equivalent. They have either completed their education to a level which is equivalent to an Australian Senior High School, College or University

Course Duration

This program is delivered 20 hours /week full time study face-to-face, entirely off-the-job at GI campus through a combination of face-to-face trainer-led classes and practical classes involving small group and individual activities.

Calendar Year: Fifty- Two (52) weeks
Academic Year: Forty (40) weeks
Term breaks: 4×3 weeks
Allocated hours: 800 contact hours

Possible job titles relevant to this qualification include:

  • Bar Supervisor or Team Leader
  • Concierge
  • Duty Manager
  • Food and Beverage Supervisor or Team Leader
  • Front Office Supervisor or Team Leader
  • Housekeeping Supervisor or Team Leader
  • Gaming Supervisor or Team Leader
  • Shift Manager

After achieving the SIT40416 Certificate IV in Hospitality, students may undertake further study to SIT50416 Diploma of Hospitality Management or other Diploma Level

Core Units 

  • BSBDIV501 Manage diversity in the workplace
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units 

  • SITHIND001 Use hygienic practices for hospitality service
  • SITEEVT004 Provide event staging support
  • SITXCOM004 Address protocol requirements
  • SITTTSL005 Sell tourism products and services
  • BSBITU311 Use simple relational databases
  • BSBADM311 Maintain business resources
  • SITTTSL007 Process reservations
  • SITXCCS002 Provide visitor information
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITTTSL002 Access and interpret product information
  • BSBADM405 Organise meetings
  • SITTGDE004 Lead tour groups